Frequently Asked Questions
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
The maximum delivery time will be 10-12 working days
CAN I CHANGE MY ORDER AFTER PLACING AN ORDER?
If you have made an error with your order please notify us via the contact us form with a note to action http://www.wildthangshop.co.uk/contactus clearly stating your order number within a 24 hour period.
HOW MUCH WILL MY DELIVERY COST?
2nd Class Royal Mail : £3.95
UK Tracked Courier : £5.95
European Standard Shipping : £11.95
Worldwide Standard Shipping :16.95
CAN I CONTACT SOMEONE ABOUT MY ORDER?
If you need to contact someone regarding your order please use the contact us form on the site. We will always respond within 24hours on working day.
WHAT HAPPENS IF I HAVE BEEN SENT THE WRONG ITEMS OR ITEMS ARE MISSING WITHIN MY ORDER?
You must inform us via the contact us form http://www.wildthangshop.co.uk/contactus within 72 hours of receiving an incorrect order confirming what items are incorrect and your desired
If you inform us after 72 hours, we cannot accept returns.
WHAT HAPPENS IF MY ORDER / PACKAGE ARRIVES DAMAGED?
If your order is damaged please contact us via the contact us form http://www.wildthangshop.co.uk/contactus and send an image of the damage consignment to wtshop@wildthang.co.uk
We will send you a returns document that needs completing then the goods will need to be sent to the below address,
Wild Thang Ltd c/o Wildthang Shoop
331-337 Derby Rd
Liverpool
L208LQ
If you inform us after 72 hours, we cannot accept returns.
Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.
RETURNS
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY EXCHANGE?
We will dispatch and process your exchange within 1-3 working days from receiving the return.
CAN I RETURN/EXCHANGE MY GOODS DIRECTLY TO WILD THANG RATHER THAN RETURNING BY COURIER OR ROYAL MAIL?
Yes that is fine, however please follow the below steps:
Ensure you email wtshop@wildthang.co.uk first confirming your order and what you would like to return or exchange and when you expect to arrive at Wild Thang, WT will reply and confirm that your exchange size is available in stock
Please print complete the returns form and bring it with you.
CAN I RETURN A FAULTY ITEM?
We promise to refund or exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in any way and this has caused the fault. Please email an image of the fault to wtshop@wildthang.co.uk
For further information, please refer to our Terms and Conditions AND FOLLOW THESE STEPS https://www.wildthangshop.co.uk/how-to-return-to-us Please include a copy of your delivery note/invoice in your package detailing which items are to be returned for a refund/exchange.
Please return your items to Wild Thang Limited Returns Department 331-337 Derby Road Bootle Liverpool L20 8LQ and insert a returns form confirming your order details https://www.wildthangshop.co.uk/how-to-return-to-us
Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department.
If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.
CAN I CANCEL MY ORDER?
You can cancel your order for any reason up to the point production has begun and your order has been dispatched any payments made shall be refunded in full within 28 days. Please note we cannot issue a refund until the goods have been returned and inspected. For more information please see our Terms and Conditions or Cancellation Instructions Form.
Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
PROCESSES
WHAT BRANDING PROCESSES DO YOU USE TO APPLY LOGOS TO GARMENTS?
We use several processes to apply logos to garments:
EMBROIDERY - A logo or image is stitched on to a garment utilising an embroidery machine.
TRANSFER PRINT - An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.
SCREENPRINT - Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.
GARMENT CARE
HOW SHOULD I CARE FOR MY GARMENT?
ENSURE THE GARMENT CARE LABEL INSTRUCTIONS ARE FOLLOWED
DO NOT WASH ANY HIGHER THAN 40 DEGREES AS THIS WILL DAMAGE THE BRANDING, REGARDLESS OF THE CARE LABEL WASH TEMPERATURE
HUNG DRY IS IDEAL
IRON ON REVERSE
DO NOT TUMBLE DRY
ADMINISTRATION
WHAT IF I HAVE FORGOTTEN MY LOGIN DETAILS?
Please follow the ‘forgot my password’ instructions.
HOW DO I CHECK MY ORDER HISTORY?
Please login in to access your account and order history.
LEGAL
WHAT IS YOUR PRIVACY POLICY?
Click on the link to see our privacy policy.
WHAT IS YOUR COOKIE POLICY?
Click on the link to see our cookie notice.
WHAT ARE YOUR TERMS AND CONDITIONS?
Please click on the link to see our terms and conditions
